FAQ

Where are you located?

We're proudly Canadian, with our roots firmly planted in Toronto and Vancouver.

Where do you make your products?

We’ve teamed up with incredible manufacturers and artists from all across Canada. Want to dive into their stories and see the magic happen? Head over to our socials!

Where do you ship?

We ship most items for free in Canada and the US.
International shipping is available for a fee.
Check out our full shipping policy for details.

Why should we care?

You should care about our products because we're not just making stuff; we're crafting heirloom-quality pieces built to last, designed to be with you for the long haul. In a world overflowing with fast fashion and disposable goods, we believe in the quiet power of owning fewer, better things.

Every item from LOVELESS is born from a deep obsession with craftsmanship and a commitment to doing things the hard, right way. 

What’s your return policy?

Check out our returns and refund policy.

Do you have a retail location?

No we do not. Keep an eye on our socials for IRL pop-up locations and other events.

How does the footwear fit?

For all the nitty-gritty on sizing and fit, just check out the product listing.

How does the apparel fit?

You'll find all the details on sizing and how to get that perfect fit right on the product listing.

What materials do you use?

We're obsessive about the materials that go into everything we make. You see, all of our products are crafted from high-quality materials meticulously sourced from around the globe. For our clothing, you'll often find us reaching for the comfort and durability of cotton and wool, but always be sure to hit up each individual listing for the full SPECS. And when it comes to our shoes and boots? Those are exclusively built from nothing less than the finest leathers we can get our hands on.

How do I take care of my new garment or accessory?

Our garments are built to endure, but like all good things, they thrive with a little care. Always refer to the specific product page for detailed care instructions.

How do I get in touch?

You can email us at info@lovelessbootcompany.com, or shoot us a DM on Instagram.

What payment methods do you accept?

We accept major credit cards including VISA, MasterCard and AMEX.
For a faster checkout experience, you can also use ShopPay, PayPal, Apple Pay or Google Pay.

How can I track my order?

Every single item we send out is made right here, with purpose and care. Because of this, our shipping timelines reflect our commitment to quality over speed.

Once your order ships, you'll receive a tracking number so you can follow its journey from our hands to yours.